Order Cancellation Policy

Effective Date: 10 October 2026

At Cybellmart, we recognise that customers may occasionally need to withdraw an order after completing a purchase. This Policy describes the conditions under which cancellation requests can be entertained, the refund arrangements applicable to cancelled purchases, and situations where Cybellmart may need to withdraw an order.

By submitting an order through https://cybellmart.com/, you acknowledge and agree to the conditions specified in this Policy.

1. Cancellation Requests by Customers

Customers are permitted to seek cancellation within twelve (12) hours of placing an order, provided that the order has not entered processing or been dispatched for delivery.

If you decide not to proceed with your purchase, you should notify our Customer Support team promptly using the contact details below.

For identification and verification of your purchase, please provide:

  • Your Order ID.
  • The email address or mobile number registered at the time of purchase.

Every cancellation request will be evaluated with reference to its submission time and the order's fulfilment status. Approval is possible only when the request is received within the twelve-hour cancellation period and the order remains unprocessed and undispatched.

2. Cancellation Restrictions After Dispatch

Cancellation is not permitted once an order has been dispatched for delivery.

Customers who decide against retaining a product after receiving it may instead seek a return or exchange, provided the purchase meets the applicable requirements prescribed in our Refund & Returns Policy.

3. Reimbursement for Successfully Cancelled Orders

Purchases made through Cybellmart are subject to advance payment, as Cash on Delivery (COD) is not available.

When a prepaid order has been successfully cancelled and qualifies for reimbursement:

  • The refundable amount will be returned through the payment method originally used for the transaction.
  • The approved refund will be credited within 5–10 business days.
  • The actual time required for the credit to reflect may differ depending on the processing procedures of the customer's bank, UPI service provider, card issuer, payment gateway, or relevant financial institution.

4. Orders Withdrawn by Cybellmart

In certain situations, Cybellmart may be required to withdraw or cancel an order when its fulfilment cannot reasonably be completed. Such situations may include, without limitation:

  • Unavailability of the selected product.
  • Inadequate stock to fulfil the purchase.
  • Withdrawal or discontinuation of a product.
  • Unsuccessful payment authorisation or verification.
  • Repeated or questionable order submissions.
  • Identification of potentially fraudulent transactions.
  • System or pricing discrepancies affecting order creation or processing.
  • Circumstances outside our reasonable control.

If payment has already been collected for an order subsequently cancelled by Cybellmart, the applicable refund will be credited to the original payment method within 5–10 business days.

5. Issues Involving Payment Transactions

Certain technical or payment-related interruptions may occasionally cause a customer to be charged more than once or result in a completed payment without the corresponding order being successfully generated.

Customers encountering such situations should notify our support team and provide the relevant transaction information for examination.

Following verification, any eligible reimbursement or payment reversal will be handled in accordance with the applicable banking and payment gateway procedures. Approved refunds will be credited within 5–10 business days, subject to the relevant payment processing requirements.

6. Requests to Amend Submitted Orders

Customers wishing to correct their delivery address or make other changes to an existing order should approach our support team immediately after completing the purchase.

Such amendments may be considered only while the order remains unprocessed and has not been dispatched. Once fulfilment activities or shipment arrangements have commenced, the requested changes may no longer be accommodated.

7. Delays Caused by Exceptional Events

Cancellation requests and related refund activities may sometimes experience delays because of circumstances that are beyond the reasonable control of Cybellmart. These may include natural calamities, interruptions in transportation services, governmental restrictions, labour-related disruptions, pandemics, internet connectivity failures, or other force majeure circumstances.

To the extent allowed under applicable law, Cybellmart shall not be held liable for delays resulting from such exceptional events.

8. Amendments to the Cancellation Policy

Cybellmart may periodically modify or update this Cancellation Policy to accommodate changes in its operational procedures, business requirements, or applicable legal and regulatory provisions.

Any amended version shall take effect from the date it is published on the Website alongside the corresponding updated Effective Date.

9. Contact & Legal Details

For cancellation-related assistance, order enquiries, or payment concerns, customers may communicate with us using the following details:

  • Legal Entity: CYBERWEAVE INTERNATIONAL PRIVATE LIMITED
  • Website: https://cybellmart.com/
  • Contact Number: 9625944549
  • Email: support@cybellmart.com
  • Business Address: THIRD FLOOR, H NO-57, LAXAMI NAGAR, VIKAS MARG, Vijay Block, New Delhi, East Delhi, Delhi, 110092