Privacy & Personal Information Policy

Effective Date: 10 October 2026

This Website, https://cybellmart.com/, including its associated webpages, digital materials, functionalities, applications, tools, and services offered through the platform (collectively referred to as the “Website”), is owned and managed by CYBERWEAVE INTERNATIONAL PRIVATE LIMITED (hereinafter referred to as the “Company”, “we”, “us”, “our”, or “Seller”), conducting its online retail operations under the brand name Cybellmart.

At Cybellmart, we consider the confidentiality and protection of customer information an important responsibility. This Privacy Policy describes the manner in which personal information is obtained, utilized, stored, shared, and protected when individuals browse our Website, create customer accounts, or purchase products through our online platform.

By visiting, accessing, or making use of our Website, you confirm that you have reviewed and understood the provisions of this Privacy Policy. Any personal information collected through the platform will be handled in accordance with the practices described herein and applicable laws. If you are unwilling to accept these provisions, you should refrain from accessing or using our Website and its services.

1. Categories of Information Gathered

The information collected by Cybellmart may differ depending on the nature of your interaction with our Website and the services you choose to access.

Personally Identifiable Details

We may obtain information that can be used to identify or contact an individual, including:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Payment-related information required to complete transactions

Registration & Login Records

When customers create an account on Cybellmart, certain registration and authentication details are collected and maintained, which may include:

  • Name, email address, and mobile number submitted during registration.
  • Passwords and account authentication credentials.
  • Details relating to email OTP verification.
  • Account configurations and selected preferences.
  • Saved items, wishlist information, or shopping preferences, where applicable.

Creating an account is mandatory for customers wishing to purchase through our Website. During registration, an OTP is sent to the provided email address to verify the customer's email and complete account creation. For subsequent access, customers may authenticate themselves using either their registered email address and password or their email address with a one-time password (OTP).

Order & Financial Transaction Records

Information associated with purchases and other order-related activities may be collected to facilitate transaction management. Such information may include:

  • Products browsed or purchased.
  • Previous and current order records.
  • Payment success confirmations.
  • Transaction-related information.
  • Records concerning returns, refunds, or exchanges.

Electronic Device & Usage Details

Certain technical information may be recorded automatically when visitors access or navigate our Website. This may include:

  • Internet Protocol (IP) Address.
  • Browser category and version.
  • Device-related information.
  • Operating system details.
  • Webpages accessed.
  • Referral or source information.
  • Website navigation and browsing patterns.
  • Dates and times of Website visits.

2. How We Use Collected Information

Information obtained through our Website is utilized for legitimate operational, administrative, and service-related purposes, which may include:

  • Managing customer purchases and arranging product deliveries.
  • Establishing, maintaining, and administering customer accounts.
  • Confirming email ownership through OTP verification and supporting secure account access.
  • Responding to customer enquiries and providing assistance.
  • Issuing invoices, purchase acknowledgements, delivery notifications, and other service-related communications.
  • Maintaining and enhancing the performance, accessibility, and functionality of the Website.
  • Identifying and addressing suspicious, unauthorized, or unlawful activities.
  • Evaluating website usage and undertaking internal performance analysis.
  • Communicating promotional or marketing material where legally permitted or supported by customer consent.
  • Meeting applicable statutory, taxation, financial reporting, accounting, and regulatory responsibilities.

3. Sharing & Disclosure of Customer Information

Cybellmart does not sell, rent, or commercially trade customers' personal information.

Nevertheless, certain information may be disclosed to external parties where such sharing is reasonably required for business operations, service delivery, or compliance with applicable legal requirements. These parties may include:

  • Payment processing and gateway service providers.
  • Shipping, courier, and transportation partners.
  • Cloud infrastructure and technology service providers.
  • Website development, maintenance, and support vendors.
  • Analytical and promotional service providers.
  • Government departments, judicial authorities, regulatory bodies, or law enforcement agencies where disclosure is mandated under applicable law.

Third-party service providers handling information on our behalf are expected to maintain appropriate confidentiality practices and security protections while performing their respective services.

4. Use of Cookies & Digital Tracking Tools

Cybellmart may employ cookies and similar digital technologies to support the functioning of the Website and improve the experience of its visitors.

These technologies may assist with:

  • Maintaining authenticated and secure browsing sessions.
  • Saving previously selected customer preferences.
  • Retaining information associated with shopping carts.
  • Reviewing visitor activity and Website performance.
  • Making navigation and Website usage more convenient.
  • Assessing and improving promotional and marketing activities.

Visitors may manage or disable cookies through their respective browser configurations. However, restricting these technologies may affect the availability or proper functioning of certain Website features.

5. Information Security Measures

Cybellmart adopts reasonable administrative, organisational, and technical precautions intended to prevent personal information from being accessed, disclosed, modified, misused, or destroyed without authorization.

Despite these protective measures, complete security cannot be guaranteed for information transmitted over the internet or maintained through electronic storage systems.

Customers are therefore advised to safeguard their account passwords and access credentials and promptly notify us if they become aware of any suspected unauthorised access or activity involving their accounts.

6. Period of Information Retention

Cybellmart generally maintains personal information for a period of up to five (5) years from the customer's most recent interaction with our Website. Information may be retained beyond this period where continued storage is reasonably necessary to satisfy legal, taxation, accounting, contractual, dispute-handling, fraud-prevention, or regulatory requirements.

Retention of customer information may serve purposes such as:

  • Continuing to provide requested products and services.
  • Preserving purchase histories and financial transaction records.
  • Addressing complaints, claims, and disputes.
  • Identifying, investigating, or preventing fraudulent conduct.
  • Protecting and enforcing contractual rights.
  • Fulfilling statutory, taxation, accounting, and regulatory responsibilities.

Once the relevant retention requirement has expired, personal information may be permanently erased, converted into anonymised records, or archived as appropriate under applicable legal requirements.

7. Rights Available to Individuals

Subject to the provisions and limitations of applicable law, individuals may approach us with requests concerning their personal information, including requests to:

  • Obtain access to personal information maintained by us.
  • Have incorrect, outdated, or incomplete details rectified.
  • Seek deletion of personal information.
  • Request limitations on or raise objections to particular processing activities, wherever applicable.
  • Revoke previously provided consent where processing is based on such consent.
  • Discontinue receiving promotional or advertising communications.

Customers wishing to exercise any of these rights may communicate their request through the contact channels specified at the end of this Policy.

8. Revocation of Previously Granted Consent

Where the collection or processing of personal information is based on an individual's consent, that individual may request its withdrawal by contacting us through the following email address:

Requests for withdrawal will be addressed in accordance with applicable legal provisions and any relevant contractual or operational obligations.

Revoking consent will not invalidate processing activities lawfully carried out before the withdrawal request was received. Certain information may also continue to be maintained where retention is necessary to satisfy legal requirements or other legitimate purposes permitted by law.

9. Closure & Deletion of Customer Accounts

Customers who no longer wish to maintain an account with Cybellmart may request permanent account closure by submitting a request from their registered email address.

After the customer's identity has been appropriately verified:

  • The relevant account will be deactivated or deleted within a reasonable period.
  • Certain personal or transaction-related records may be preserved where necessary for legal compliance, taxation, fraud prevention, dispute handling, or other legitimate business requirements.

Upon completion of account deletion, the customer may lose access to the services and functionalities associated with that account.

10. Privacy Considerations Relating to Children

Access to and use of our Website is intended for individuals who are at least 18 years of age.

Cybellmart does not knowingly obtain or process personal information relating to children in a manner that violates applicable legal requirements. If we discover that such information has been collected or processed unlawfully, we will take appropriate corrective measures in accordance with the applicable legal framework.

11. External Platforms & Linked Services

For convenience, our Website may provide links to external websites, digital platforms, or third-party services.

Cybellmart has no direct control over the content, information-handling practices, or security arrangements of such external platforms and does not assume responsibility for their privacy policies or practices. Visitors are encouraged to examine the applicable privacy terms of any third-party website or service before sharing their personal information with it.

12. Revisions & Modifications to This Policy

Cybellmart may periodically amend, replace, or update this Privacy Policy to accommodate developments in applicable legislation, technological practices, business operations, or information-handling procedures.

Any revised provisions shall take effect once the updated Policy is published on the Website along with the corresponding Effective Date.

Continued access to or use of the Website following publication of an amended Policy shall constitute acceptance of its revised provisions, subject to applicable law.

13. Contact & Legal Information

For privacy-related enquiries, requests concerning personal information, or other matters connected with this Policy, you may reach us using the following details:

  • Legal Entity: CYBERWEAVE INTERNATIONAL PRIVATE LIMITED
  • Website: https://cybellmart.com/
  • Contact Number: 9625944549
  • Email: support@cybellmart.com
  • Business Address: THIRD FLOOR, H NO-57, LAXAMI NAGAR, VIKAS MARG, Vijay Block, New Delhi, East Delhi, Delhi, 110092