Shipping, Dispatch & Delivery Policy

Effective Date: 10 October 2026

Cybellmart endeavours to manage every customer order responsibly and ensure that purchased products reach their intended destination in satisfactory condition. This Shipping, Dispatch & Delivery Policy outlines the delivery arrangements, estimated timeframes, and respective responsibilities of customers and Cybellmart during order fulfilment.

By completing a purchase through https://cybellmart.com/, you acknowledge and accept the provisions described in this Policy.

1. Delivery Services & Availability

Cybellmart operates an online retail platform dedicated to clothing and related products for boys, girls, and babies.

Customers are not charged any shipping or delivery fees for purchases made through our Website.

2. Order Handling & Fulfilment

Orders enter the fulfilment process after successful confirmation of payment.

At the time of checkout, customers are responsible for entering complete and correct delivery information to enable the proper handling and transportation of their purchases.

3. Expected Delivery Period

Orders generally reach customers within an estimated period of 3–7 business days.

The stated timeframe represents an average delivery estimate and is not an unconditional guarantee. Actual arrival dates may be influenced by courier service arrangements, adverse weather, public holidays, transportation interruptions, or other unexpected circumstances.

Customers should carefully verify their submitted shipping information to minimise the possibility of delivery complications.

4. Shipment Confirmation & Tracking Details

Following dispatch, customers may be provided with a shipment notification and available tracking particulars through their registered email address and/or mobile number.

Depending on the tracking facilities supported by the Website, customers may also be able to view the progress of their purchases through their registered accounts.

5. Customer Obligations During Delivery

To support successful delivery, customers are expected to:

  • Enter a complete and correct delivery address while submitting their order.
  • Ensure that an appropriate recipient is available to accept the package at the specified location.
  • Keep their registered contact information accessible for communication from courier personnel, wherever necessary.

Incorrect address information or the absence of an available recipient may result in delivery complications, unsuccessful delivery attempts, or delays. Customers facing such difficulties should communicate with our support team for assistance.

6. Reports of Damaged, Opened, or Missing Packages

Customers are advised to examine their shipments upon receipt to identify any visible damage, signs of interference, or missing merchandise.

If any such concern is noticed, customers should take the following steps:

  • Capture clear images of the external package and the affected merchandise.
  • Notify our customer support team with an explanation of the issue.
  • Provide the relevant Order ID along with the supporting photographs.

Upon receiving the complaint and accompanying information, our team will examine the matter and determine an appropriate course of action in accordance with our Refund & Returns Policy.

7. Restrictions Affecting Delivery

The fulfilment of certain orders may be impacted by logistical difficulties, applicable regulatory conditions, courier service restrictions, or other operational constraints.

Where delivery cannot reasonably be completed, Cybellmart reserves the right to cancel the affected purchase and arrange any applicable reimbursement in accordance with our Cancellation Policy and applicable law.

8. Unavoidable Delivery Disruptions

Certain external circumstances may interfere with normal transportation arrangements or prevent shipments from reaching customers within the anticipated period. Such circumstances may include natural calamities, pandemics, civil disturbances, transportation breakdowns, internet service failures, strikes, government-imposed measures, and other force majeure events.

To the extent permitted under applicable law, Cybellmart shall not be held responsible for delivery delays resulting from circumstances beyond its reasonable control.

9. Modifications to This Policy

Cybellmart may periodically revise or modify this Shipping, Dispatch & Delivery Policy to accommodate operational developments, applicable legal requirements, or adjustments to its fulfilment and delivery arrangements.

Any amended provisions shall become applicable upon publication of the revised Policy on the Website together with its updated Effective Date.

10. Contact & Legal Information

For questions, shipment-related concerns, or assistance concerning deliveries, customers may contact us through the following channels:

  • Legal Entity: CYBERWEAVE INTERNATIONAL PRIVATE LIMITED
  • Website: https://cybellmart.com/
  • Contact Number: 9625944549
  • Email: support@cybellmart.com
  • Business Address: THIRD FLOOR, H NO-57, LAXAMI NAGAR, VIKAS MARG, Vijay Block, New Delhi, East Delhi, Delhi, 110092