Refund, Return & Exchange Policy

Effective Date: 10 October 2026

At Cybellmart, we strive to ensure that customers receive their purchases in satisfactory condition. While appropriate care is taken to fulfil orders correctly and maintain product quality, certain circumstances may require customers to seek a return, exchange, or reimbursement. This Policy sets out the requirements and process applicable to such requests.

By purchasing through our Website, you confirm that you have reviewed and agreed to the provisions outlined in this Refund, Return & Exchange Policy.

1. Conditions for Accepting Returns

Customers may submit a return request within seven (7) days from the date of delivery, provided the request meets the following requirements:

  • The item received is damaged, faulty, or does not correspond with the product originally purchased.
  • The item has not been used, worn, or washed.
  • All original tags, labels, packaging, accompanying accessories, and purchase evidence are retained and submitted with the product.

Cybellmart reserves the right to reject requests where the above requirements have not been fulfilled.

The following items and circumstances are excluded from return eligibility:

  • Items expressly marked as “Final Sale”, “Non-Returnable”, or carrying an equivalent designation.
  • Products that have sustained damage because of misuse, carelessness, accidental incidents, unauthorised modifications, or ordinary usage.
  • Personal hygiene, intimate-use, or personal care merchandise.
  • Items submitted without their original packaging, attached tags, accompanying accessories, or valid proof of purchase.

2. Procedure for Requesting a Return

Customers wishing to return an eligible purchase must notify our support team within seven (7) days of receiving the order by sending an email to:

Please provide the following information when submitting your request:

  • Your Order ID.
  • A short description explaining the reason for the return.
  • Photographs clearly showing the product, particularly where the concern relates to damage, defects, or an incorrect item.

Once the request has been examined, our customer support team will inform you of the applicable next steps and share the relevant return instructions, wherever appropriate.

Cybellmart currently provides delivery without charging shipping fees on orders placed through the Website. Where return-shipping arrangements are applicable, the relevant details will be conveyed by our customer support team.

3. Product Verification & Return Decision

Every returned item will be examined for compliance with the return requirements after it has been received.

Based on the outcome of this assessment, Cybellmart will decide whether the submitted request qualifies for a refund or exchange and inform the customer of the approval or rejection.

Where a returned item does not satisfy the stipulated conditions, it may be sent back to the customer without issuing a refund, subject to applicable law.

4. Refund Initiation & Credit Period

Once a return has received approval, the following refund arrangements will apply:

  • The reimbursement will be processed using the same payment method through which the original purchase was completed.
  • The approved amount will be credited to the customer's original payment method within 5–10 business days.

If the amount does not appear in the account within the stated period, customers are advised to check with their bank, card-issuing institution, UPI service, or payment provider before contacting Cybellmart for further assistance.

5. Product Exchange Arrangements

An exchange request may be evaluated when the item delivered to the customer falls into any of the following circumstances:

  • The product contains a defect.
  • The item has been damaged while in transit.
  • The delivered merchandise differs from the product ordered.

Customers seeking an exchange should write to support@cybellmart.com, mentioning their Order ID and attaching relevant photographs that demonstrate the issue.

Every exchange request will be assessed individually and remains dependent on successful verification and the availability of the requested product.

6. Obligations of Customers

Customers are expected to observe the following measures when seeking a return or exchange:

  • Examine the delivered merchandise after receiving the order.
  • Keep the supplied packaging in its original condition until the concern has been addressed.
  • Raise return or exchange requests within the applicable period specified in this Policy.
  • Furnish correct details and relevant supporting evidence whenever required for assessment.

Non-compliance with these requirements may lead to the rejection of a return or exchange request, subject to applicable law.

7. Unforeseen Circumstances Affecting Refunds or Exchanges

In certain situations, the completion of refund or exchange procedures may be delayed because of events beyond our reasonable control. Such circumstances may include transportation interruptions, natural calamities, government-imposed restrictions, technical malfunctions, pandemics, workforce disputes, or comparable force majeure events.

To the extent permitted by applicable law, Cybellmart shall not be held responsible for delays resulting from such circumstances.

8. Policy Revisions

Cybellmart reserves the right to modify, amend, or replace provisions of this Refund, Return & Exchange Policy periodically to accommodate changes in operational requirements, applicable legal provisions, or customer service procedures.

Any updated version shall take effect once it is made available on the Website along with the corresponding revised Effective Date.

9. Contact & Legal Details

For assistance or queries concerning returns, exchanges, and refunds, customers may reach us through the following contact channels:

  • Legal Entity: CYBERWEAVE INTERNATIONAL PRIVATE LIMITED
  • Website: https://cybellmart.com/
  • Contact Number: 9625944549
  • Email: support@cybellmart.com
  • Business Address: THIRD FLOOR, H NO-57, LAXAMI NAGAR, VIKAS MARG, Vijay Block, New Delhi, East Delhi, Delhi, 110092